General terms and conditions
Last updated: 13 May 2026. This is an English translation; in case of any discrepancy, the Dutch version prevails.
1. Applicability
These general terms and conditions apply to all quotes, agreements and deliveries of services by Othala.be, trade name of the sole proprietorship Peter Babczuk (CBE BE 0881.520.657, VAT BE 0881.520.657), established in Flemish Brabant, Belgium. By requesting a quote or accepting one, the client accepts these terms. This is an English translation; in case of any discrepancy, the Dutch version prevails.
2. Quotes
All quotes are without obligation and valid for thirty (30) calendar days, unless stated otherwise. Prices exclude VAT unless expressly specified otherwise. An agreement is concluded upon written acceptance by the client or when performance begins with the client’s consent.
3. Delivery and deadlines
Stated delivery times are indicative, unless expressly agreed otherwise. In the event of delays for which we are responsible, we will inform the client within a reasonable time. Delays caused by late delivery of content or feedback by the client entitle us to a proportional extension.
4. Payment terms
Unless agreed otherwise, a payment schedule of 50% at the start and 50% on delivery applies. Invoices are payable within 14 calendar days of the invoice date. In the event of late payment, interest of 8% per year is due by operation of law and without notice of default, as well as fixed compensation of 10% with a minimum of €40 (in accordance with the Belgian Late Payment Act).
5. Ownership and rights of use
After full payment of the agreed price, the client obtains the right to use the delivered website for its own activities. Source code, design files and components used remain the intellectual property of Othala.be unless expressly agreed otherwise. Reuse of the deliverable for other websites or resale is not permitted without prior written consent.
6. Liability
Our liability is limited to the value of the assignment performed. We are not liable for indirect damage such as loss of profit, loss of data or reputational damage. We are not liable for damage caused by third parties over whom we have no control (hosting providers, email providers, external APIs).
7. Maintenance and support
Maintenance and support after delivery are not included in the base price unless expressly stated. Each package has a specific support period (see package descriptions). After that, maintenance subscriptions or one-off interventions can be agreed at the hourly rate applicable at that time.
8. Cancellation and withdrawal
The client may cancel an ongoing assignment in writing. Work already carried out is invoiced on the basis of hours spent or phases invoiced. Consumers have the statutory right of withdrawal of 14 calendar days after the agreement, unless performance of the assignment began at the express request of the consumer with waiver of the right of withdrawal (Book VI of the Belgian Code of Economic Law, art. VI.53).
9. Complaints
Complaints about services delivered must be reported to us in writing within 14 calendar days of delivery via info@othala.be. We aim to give a first response within 7 working days and to reach a solution together.
10. Applicable law and disputes
All agreements are governed exclusively by Belgian law. Disputes are preferably settled by mutual agreement. Failing an amicable settlement, only the courts of the judicial district of Leuven have jurisdiction. Consumers can also use the Online Dispute Resolution platform of the European Commission: ec.europa.eu/consumers/odr.
11. Changes to the terms
We reserve the right to change these terms. The version in force at the time of the agreement applies to that agreement.